Delivery & returns

Everything framed, printed or stretched is made to order in our Daventry workshop. Stock items are picked from the shelf. Here is how long each takes, what delivery costs and what to do if something is not right.

How long your order takes

• Made-to-order items — bespoke frames, prints of your own photos, canvases and anything you have chosen options for — are usually dispatched within 5 working days. Larger or more involved pieces can take a little longer, and we will tell you if so.
• Stock items are dispatched within 1–2 working days.

Working days are Monday to Friday, not including bank holidays. We email you when your order is on its way.

Delivery options and costs

You choose how your order is delivered at the checkout. The options are:

• Royal Mail Tracked 48 — £4.95, arrives in 2–3 working days once dispatched. Free on qualifying orders; the current threshold is shown at the top of every page.
• Royal Mail Tracked 24 — £6.95, arrives the next working day once dispatched.
• Courier, for large or framed items — £12.50, 2–3 working days, signed for. Glazed frames and large canvases travel this way, well wrapped and corner-protected.
• Collect from the shop — free. Ready within 3 working days; we email you when it is. Collect during our opening hours.

We deliver to the UK. Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands may take a day or two longer. We do not deliver outside the UK at the moment; if you would like something sent abroad, ask us and we will quote.

When it arrives

Please check your order as soon as it arrives. If anything is damaged in transit, tell us within 48 hours at orders@frameandprint.co.uk with a photo of the damage and of the packaging. We will replace it or refund you, whichever you prefer, and arrange for the damaged item to be collected if we need it back.

Returns and cancellations

Made-to-order items

Bespoke frames, prints of your photos, canvases and anything made to the size, finish or options you chose are personalised to you, so they cannot be returned or cancelled once we have started making them, unless they are faulty or not as described. Under the Consumer Contracts Regulations 2013 the right to cancel does not apply to goods made to your specification. If you spot a mistake in your order, contact us straight away: if we have not started on it, we will change or cancel it.

Stock items

For stock items you have 14 days from the day you receive them to tell us you want to return them, and a further 14 days to send them back. They need to be unused and in their original packaging. You pay the return postage unless the item is faulty or we sent the wrong thing. We refund the price of the item, and the standard delivery charge, within 14 days of getting it back.

Faulty items

If something is faulty, not as described or does not do what it should, you have the protections of the Consumer Rights Act 2015. Within 30 days of delivery you can have a full refund. After that we will repair or replace it, and refund you if we cannot. Return postage for a faulty item is on us.

How to return something

Email orders@frameandprint.co.uk with your order number and what the problem is, and we will tell you where to send it and arrange collection if it is large. Please pack it as well as it was packed when it came to you.

Questions

Call us on 02476 992004 or email orders@frameandprint.co.uk. We are a small workshop and happy to talk anything through.